Experience- is our Cornerstone

Milestone Corporate Services is the management firm of choice against the backdrop of agencies that provide registered shareholder record keeping solutions. As you progress down the difficult and time-consuming path of Transfer Agent review and negotiations, merger and acquisition processing services and total reduction of all ancillary costs, it is Milestone’s uniquely experienced staff that paves the way.

Milestone possesses the most extensively skilled project executives in the industry. Our CEO has directly managed operations, systems development, staff and product policy at the largest Transfer Agents in the United States for the past 25 years. Consulting teams and project management staff also tout extensive hands on experience in all facets of shareholders services at Equiserve, The Bank of New York, American Stock Transfer & Trust Company and others throughout the last 20 years. Our unparallel industry experience will help you achieve the best bottom line results for your company.

Value – Built for Corporations and Shareholders Alike

Corporations feel tremendous pressure to improve service quality while drastically reducing expenses. Add the challenge of shareholder record keeping and meeting analysts expectations and the responsibility becomes even more monumental. Milestone identifies the significant savings that will be achieved through step-by-step scrutiny of your transfer agent process, the streamlining of all record keeping functions, and the elimination of abandoned assets and undue expenses.

Building upon our knowledge and relationships with transfer agents we will quickly analyze all facets of your registered shareholder files. Expenses reduction programs are identified or assistance in a Request for Proposal process is provided.

Corporate Reorganizations
• Review and analyze all mergers including smaller events
• Reconcile funds, locate funds
• Notify all unexchanged shareholders through an aggressive mailing program (SNAP)
• Perform address searches for lost shareholders
• Ensure compliance with state unclaimed property laws
• Eliminate all expenses

Proxy Services
• Review mailing requirements, identify methods to reduce mailing costs
• Analyze returns, telephone, Internet voting
• Review forms, shareholder communications and vendor requirements

Employee Stock Purchase Plans
• Review prospectus features
• Analyze statements, frequency of payroll deductions, technology interface
• Review investment information delivered to transfer agents

Shareholder Services Operations
• Analyze Telephone Center operations and inquiries (ASA, call duration)
• Review shareholder satisfaction surveys, IVR and Website user-ability studies
• Review shareholder correspondence, forms and workflow
• Ensure compliance with state unclaimed property laws

Day-to-Day Transfers
• Review legal transfers, routine and non-routine
• Analyze turnaround time, special requirements including DWACS
• Review number of W-9’s and address changes required
• Ensure file balance with DTC FAST
• Determine the benefits of Odd-lot and other shareholder incentive programs
• Analyze annual expenses and identify savings opportunities

Dividend Reinvestment Plans and DSPP
• Review plan features and fees
• Review frequency of purchases and sells
• Review issuer and shareholder paid fees
• Review forms, statements, checks, prospectus
• Review expense reduction features

Results – Exceeding Your Highest Expectations

We at Milestone are confident that aggressive and final solutions will eliminate the failed expectations and sometimes frequent shareholder complaints.

Through implementation of our programs you can expect bottom line results: 
We at Milestone are confident that aggressive and final solutions will eliminate the failed expectations and sometimes frequent shareholder complaints. Through implementation of our programs you can expect bottom line results:

• Elimination of unexchanged shareholder files and expenses for prior reorganizations.
• Reduction of significant annual stock transfer service expenses
• Improvement of quality with progressive service features for Dividend Reinvestment or Employee Stock Purchase Plans.
• Compliance with all state abandoned property laws.
• Reductions in the number of registered shareholder odd-lot accounts for additional expense reduction
• Significant savings for all smaller companies as well.
• Elimination of current service issuers for your shareholders and elimination of “noise” from registered stockowner complaints.

That’s why we at Milestone are determined to achieve final solutions to shareholder records management in your time frame.

Please call us today and speak with one of our project coordinators for additional details and implementation timetables.